Help Center

Everything you need to know about running fundraisers with MyGiveKit.

Getting Started

How do I set up my organization?: Sign up for free, then create your organization. Enter your org name and you're ready to go. You can invite team members, configure settings, and start adding events right away.
What are the different team roles?: Owner — full access including billing and ownership transfer. Admin — manages events, items, bidders, fundraisers, donations, newsletters, and settings. Member — can view auctions, sign up for volunteer events, and submit feedback.
Is there a setup fee or contract?: No. MyGiveKit is free to start with no credit card required. There are no contracts, no setup fees, and no percentage of what you raise. Ever.

How does bidding work?: Share your auction link with bidders. They visit on any phone or computer, enter their name and email, and get a paddle number. Bidding updates every 5 seconds — no app download needed.
How do I add auction items?: From your event's Items tab, add items one at a time or use CSV import for bulk upload. Each item needs a title and starting bid. You can add images, descriptions, fair market values, and categories.
How do I close the auction?: Click “Close Auction” on the event overview. You'll see a review step with your stats and payment method, then a final confirmation. Closing stops all bidding immediately and notifies winners.
Can I print placards for items?: Yes — each item has a printable QR code placard with the item name, starting bid, and a QR code linking to your auction. You can batch-print by selecting multiple items.

Can I pre-register bidders?: Yes. Add bidders manually from the Bidders tab, or let them self-register at your auction link. If a bidder with the same email registers again, they get their existing paddle number back.
How does check-in work?: The Bidders tab shows a check-in toggle for each person. The counter at the top shows live progress. You can also export the full bidder list as CSV.

What is a fundraiser event?: A lightweight entry for non-auction fundraisers — bake sales, car washes, galas. Track the amount raised and expenses without needing items, bidders, or bidding. Net revenue is included in your org reports automatically.

What is the donations ledger?: Track individual donor contributions for year-end thank-you letters and tax receipt tracking. Each entry includes donor name, amount, date, and a thank-you status toggle.

How do I send a newsletter?: Choose a template, compose with the rich text editor, select your audience (bidders, donors, and/or manual contacts), and preview before sending. You can attach PDFs and images up to 10 MB each.
Who receives newsletters?: Your audience is built from auction bidders, donation donors, and manually added contacts. Emails are de-duplicated automatically. Filter by contact group to target specific segments.

How do volunteer events work?: Two modes: Selection List for potluck items or supplies, and Time Slots for shift-based signups. Publish the event to get a shareable signup link. Waitlist with auto-promotion is built in.

What does the free plan include?: 1 live auction (trial), up to 10 items and 15 bidders per event, 3 fundraiser events, 25 donations, 2 volunteer events, 1 newsletter per month with 50 contacts. Create unlimited draft events. No expiration.
What is All Access?: Unlimited everything — auctions, items, bidders, fundraisers, donations, volunteer events, newsletters, and contacts. $29/month or $249/year.
Does MyGiveKit take a percentage?: Never. Flat subscription fee only. 100% of what you raise goes to your organization.
Can I cancel anytime?: Yes. Cancel from the Billing page. Your benefits continue through the end of your current billing period.

How do I get help?: Email us at support@mygivekit.com. We aim to respond within 24 hours on business days. You can also submit bug reports and feature requests from the Feedback page in your dashboard.

Ready to get started?